We are committed to providing courteous, professional and responsive customer care through our team of highly skilled support engineers to help assess and resolve your product issues as quickly as possible, to ensure uninterrupted operation of your network.

Access to our dedicated team of support engineers is available to all licensed customers with a valid standard support subscription


Team Oriented Support
Support is currently available through online member's area. Our support team is made up of highly skilled product professionals. They are able to assist you with any questions or problems when you set up PacketController. Technical Support Services are available Monday to Friday, 9:00 am - 5:00 pm UTC-8 (excluding Hong Kong holidays).


What we support

  • 1 year hardware warranty
  • Firmware upgrades
  • Batch import of users and policies in initial implementation
  • Unit deployment
  • Integration Instructions including Radius
  • Online training via Skype or Gotomeeting (40 working hours)
  • Web-based Helpdesk/Email Support
  • Production and operational support
  • Best practices and performance audits
  • Remote Installations
  • Develop bandwidth management strategy
  • Step-by-step configuration help